Privacy Policy

Deep Physio is committed to protecting the privacy and confidentiality of our clients, website visitors, and patients. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit www.deepphysio.com or use our services.

Information We Collect
We may collect personal information including, but not limited to:

Contact information (name, email address, phone number), Appointment and booking information, Health information relevant to providing care (collected in accordance with healthcare privacy laws)
Payment and billing information
Website usage data (IP address, browser type, pages visited, cookies)
We collect this information when you:
Book an appointment online
Contact us through our website
Subscribe to communications
Receive services at our clinic
Use our website

How We Use Your Information
We use your personal information to:
Provide physiotherapy, counselling, medical aesthetics, and related services
Schedule and manage appointments
Communicate with you about care, services, or updates
Process payments and insurance claims
Improve our website and services
Comply with legal and regulatory obligations
Your information is used only for purposes that a reasonable person would consider appropriate in the circumstances.

Protection of Personal Information
Deep Physio takes reasonable steps to protect your personal information, including:
Secure electronic medical record and booking systems
Restricted access to authorized staff only
Staff training on confidentiality and privacy practices
Physical, administrative, and technical safeguards
We retain personal information only as long as necessary to fulfill its purpose or as required by law.

Disclosure of Information
We do not sell or rent your personal information.
We may share information only when:
Required to provide healthcare services (e.g., referrals, insurance providers, other healthcare professionals, with consent)
Required by law or regulatory authorities
Necessary to protect the safety, rights, or property of clients, staff, or the clinic

Cookies and Website Analytics
Our website may use cookies or similar technologies to improve user experience and analyze website traffic. This information does not personally identify you and is used only to enhance site performance and functionality.
You can modify your browser settings to disable cookies if you prefer.

Your Rights
You have the right to:
Access your personal information
Request corrections to inaccurate or incomplete information
Ask questions about how your information is used or stored
To exercise these rights, please contact us using the information below.

Third-Party Links
Our website may contain links to third-party websites. Deep Physio is not responsible for the privacy practices or content of external sites.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. . Any changes will be posted on this page with an updated effective date.